Privacy Policy

1. Introduction

Welcome to Tidepool Connect. We are committed to protecting your privacy and handling your data in an open and transparent manner. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website, use our services, or interact with us.

By using our website and services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms herein, please do not use our website or services.

2. What Information We Collect

We may collect several types of information from and about users of our website and services, including:

Personal Identification Information: Name, email address, phone number, company name, and job title when you fill out forms, subscribe to newsletters, or request services.
Technical Data: IP address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system, and platform, and other technology on the devices you use to access this website.
Usage Data: Information about how you use our website, products, and services, such as pages viewed, time spent on pages, and navigation paths.
Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

Illustration representing digital data security with abstract shield and connected nodes. — Ensuring the highest standards of data security for your information.

3. How We Use Your Information

We use the information we collect for various purposes, including:

To provide and maintain our services.
To improve, personalize, and expand our website and services.
To understand and analyze how you use our website.
To communicate with you, including for customer service, to provide updates, and for marketing and promotional purposes.
To process your inquiries and requests, such as service consultations or quotes.
To detect and prevent technical issues and fraud.
To comply with legal obligations and protect our legal rights.

4. How We Share Your Information

We do not sell your personal data. We may share your information with:

Service Providers: Third-party vendors and service providers that help us deliver our services (e.g., hosting, analytics, customer support).
Legal Requirements: When required by law or in response to valid requests by public authorities (e.g., a court or government agency).
Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
With Your Consent: We may disclose your personal information for any other purpose with your consent.

5. Data Security

The security of your data is paramount to us. We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information. These measures include data encryption, firewalls, and access controls. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.

6. Your Data Protection Rights (GDPR, CCPA, etc.)

Depending on your location, you may have the following rights regarding your personal data:

The right to access your personal data.
The right to rectification of inaccurate personal data.
The right to erasure of your personal data (the 'right to be forgotten').
The right to restrict processing of your data.
The right to data portability (to receive your data in a structured, commonly used, and machine-readable format).
The right to object to processing based on legitimate interests or direct marketing.

To exercise any of these rights, please contact us at [email protected].

Abstract illustration showing hands interacting with digital data spheres, symbolizing user control over personal information. — Empowering users with control over their personal data.

7. Cookies

Our website uses cookies to enhance your experience. Cookies are small data files stored on your device that help us improve our site and your experience. This includes remembering your preferences, analyzing site usage, and assisting in our marketing efforts. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes.